Field Service Engineer for MS and Chromatography
JobLeads GmbH
Barcelona, Cataluña, España
hace 1 día

When you join us at Thermo Fisher Scientific, you'll be part of a smart, driven team that shares your passion for exploration and discovery.

With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-

enabling our customers to make the world healthier, cleaner and safer. Field Service Engineer for MS and Chromatography Apply Now >

Job ID : 80907BR Location : Spain - Barcelona Spain - Madrid Spain - Remote / Field : Job Description When you join us at Thermo Fisher Scientific, you'll be part of a smart, driven team that shares your passion for exploration and discovery.

With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Job Title : Field Service Engineer for MS and Chromatography Location : Preference : Barcelona Second location : Madrid (location to be reviewed during the recruitment process) Responsible to deliver all Service activities (which might include : Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines etc.

  • on GC, HPLC, MS products for achieving : - Satisfied customer becoming loyal customers - Highest first time fix rates / lowest mean time to repair -
  • Lowest repeated call rates Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described) Main Activities / Responsibilities Performs all Service Activities in line with internal rules and customer regulations Assure responsive telephone support and diagnostic as well as on-

    site Services to exceed the customer's expectation and making them successful by using TMO instruments. Actively promote our contract products.

    80%) Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible.

    Follow our ethical business conduct guidance. Is responsible to manage the company's assets provided, such as Car Stock / Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.

  • 5%) Optimize the own work schedule by coordinating with all the necessary partners for service planning / scheduling (Dispatching function, Team Leader, others).
  • 5%) Is responsible to report accurate an timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.

    5%) Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.

    g. information about new purchases to sales / lead generation) (5%) Minimum Requirements / Qualifications : l Professional background in Electronics / Chemistry / Engineering or related subjects Minimum 2-

    5 years experience servicing analytical equipment or equivalent applications specialist experience. Mass spectrometry instrumentation experience is preferred.

    Strong problem solving skills Good verbal and written communication skills, ability to work across all levels, functions and regions Demonstrated organizational skills with the ability to handle multiple tasks with different priorities Excellent inter-

    personal, self-motivational and negotiating skills lPC skills lDriving License Willingness to travel mainly within the appointed region but frequently as well through Europe / European Territory.

    For training or special calls, international travelling including all EMEA Territory and the US if required. l Good English skills, both verbal and written Non-

    Negotiable Hiring Criteria : Driving License Willingness to travel mainly within the appointed region but frequently as well through Europe / European Territory.

    For training or special calls, international travelling including all EMEA Territory and the US if required. Good English skills, both verbal and written At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell.

    Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer. Apply Now >

    Link for schema Join our Talent Community If you're ready to make a difference in the world, you can do it here. Join Refer a friend Already work here?

    Help us write our next chapter Refer Now SHARE 5 Reasons to Work at Thermo Fisher Scientific View Search Jobs by Map Searchl Professional background in Electronics / Chemistry / Engineering or related subjects Minimum 2-

    5 years experience servicing analytical equipment or equivalent applications specialist experience. Mass spectrometry instrumentation experience is preferred.

    Strong problem solving skills Good verbal and written communication skills, ability to work across all levels, functions and regions Demonstrated organizational skills with the ability to handle multiple tasks with different priorities Excellent inter-

    personal, self-motivational and negotiating skills lPC skills lDriving License Willingness to travel mainly within the appointed region but frequently as well through Europe / European Territory.

    For training or special calls, international travelling including all EMEA Territory and the US if required. l Good English skills, both verbal and written Non-

    Negotiable Hiring Criteria : Driving License Willingness to travel mainly within the appointed region but frequently as well through Europe / European Territory.

    For training or special calls, international travelling including all EMEA Territory and the US if required. Good English skills, both verbal and written

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