About the team you are joining
We are looking for a self-motivated, highly independent, andtalented Communications Analyst to work at the IATA Customer ExperienceCommunication Hub.
Our team is present in Beijing, Madrid, Montreal, andSingapore proving customer support service to IATA products and servicesincluding financial services, industry business intelligence, training,publications, and travel & tourism solutions.
The Customer Experience (CX) team is part of the IATACustomer Service Center and is responsible for the strategic design anddelivery of the key experience pillars to provide value to our customers.
The IATA Customer Service Center (CSC) provides support to awide range of members and / or customers across the full air transport aviationvalue chain.
Reporting to the Manager Customer Experience, the incumbentwill be responsible for the CXCommunication Hub and for the strategic management of all customercommunications across products and services supported by the IATA CSC.
What your day would be like
Participate in communication re-design elements for otheroperational activities.
We would love to hear from you if
If you possess :
Fluency in English; knowledge of other languages would be anasset.
Travel Required : N
Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are.
The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.
Learn more about IATA’s role in the industry, our benefits, and the team at . We are looking forward to hearing from you!