Can an operations analyst grow communities by helping local businesses thrive?
Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods.
In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.
If you want to take more ownership of your career, then you're ready to be part of Groupon.
Sales Operations is a dynamic team tasked with keeping the sales floor humming by driving large-scale projects focused on efficiency and sales productivity, as well as day-to-day sales support.
Initiatives can range from recommending changes to our product or platform, rolling out improved tooling for our sales reps, modeling and supporting sales contests, or using the data we have to address trends in the department and owning solutions.
The trifecta of teams in Sales Operations (Rep Analytics, Tools & Process Improvement, and Communication) work closely together to ensure our sales teams have a consistent, informed, and high-energy environment to achieve their sales goals.
As our Sales Operations Analyst, you will be responsible for all aspects of data automation, analysis and reporting for Groupon’s sales division to provide insight and drive measurable improvements in process and efficiency throughout the organization.
You will also be a key stakeholder in driving quantitative recommendations for sales rep incentives and compensation. You will work directly with senior leadership in sales, as well other key functions including HR, Finance, and Compensation.
Additionally, they will manage a team of analysts.
We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.
We're curious, fun, a little intense, and kind of obsessed with helping small businesses everywhere thrive. Does that sound like a compelling place to work?
You’ll spend your time on the following :
Build and maintain key operational reporting and streamline ad-hoc reporting
Partner with Business Intelligence and other key business divisions to ensure alignment of reporting and metrics
Act as liaison between operations and sales to identify opportunities for improvement in reporting / processes and develop models to gauge impact of implementing potential initiatives
Present to and influence senior leadership on key initiatives with both data and operational expertise
Act as a subject matter expert on all things sales operations; conduct analysis and communicate recommendations to senior management on how to initiate better performance
Partner with Finance, HR, and Compensation to develop compensation plan and target systems
Continuously review and make recommendations for current sales incentive programs to ensure efficiency
Proactively identify opportunities for growth or improvement within sales rep measurement or productivity
We’re excited about you if you have :
3+ years in Business Operations, Sales Operations, or Business Intelligence
You’re deeply analytical and love solving complex problems
You are experienced in Excel and SQL; bonus points for experience with Tableau
You have excellent verbal and written communication skills; you’re able to communicate effectively with different levels of management, as well as the business and technical communities
Fluent Spanish and English
You thrive working with cross-functional teams in a rapidly changing environment
You have an ability to balance the black and white nature of results based on data with empathy and an understanding of sales processes
You’re a creative problem solver who thinks strategically to identify problems and recommend effective plans of action
You work independently, take initiative, and remain flexible in an ever-changing environment
You have experience working with and influencing stakeholders at all levels
Groupon is an Equal Opportunity Employer