Purpose of Job :
The role of the incumbent will be to assist Teradata CSS Geo leader and Service Experience Managers with all facets of project management and to assist with the development of Teradata Project Management capability in CSS.
Projects scope will be around both HW and SW infraestructure delivery and configuration changes, so strong technical background is needed.
Essential Job Functions and Performance Standards :
Project management for HW equipment delivery or technological refresh.
Project management for complex SW configuration changes.
Prepare work schedules, including work breakdown structure for the contracted scope
Assist with management of project budget control for assigned projects, including preparation of financial status reports
Monitor progress of projects to ensure that milestones and performance indicators are met
Ensure fluent communication with customers at technical service managers level, including kick off meeting, regular follow up calls / meetings, and post mortem report.
Keep continuous interaction with service account managers together with the account executive to ensure alignment
Engage and control participation of global internal teams as technical contributors in the projects.
Adhering to appropriate metrics for measuring key project criteria
Ensuring that appropriate information is exchanged among key stakeholders
Contribute to the development and improvement of Teradata processes and quality of services
Education : Tertiary education in computer science or equivalent
Certification : PMP (if available / not stopper)
Experience : IT Project Management Experience, especially in technological infraerstructure related projects as tech refresh, DB / OS upgrades, system migrations, etc.
Five years hands-on project management experience with an external client facing project
Experienced in people and client management
Experienced in managing end to end IT Infrastructure projects
Technological background on Linux, DB, HW
Ability to multi-task and have flexibility to adjust to changing priorities in a fast-paced environment
Interpersonal, communication and influencing skills
Excellent written and verbal communication
Understanding of project lifecycle and methodology
Clearly and effectively convey ideas, information and / or instructions to others in both written and verbal form
Fluent in English
Other : Observe and practice the Teradata OH&S policy, guidelines and company policy and procedures.