Prime Customer Experience Manager
eDreams
Spain, Barcelona
hace 39 mins

Key Responsibilities

  • Implement customer experience tools and metrics;
  • Lead team of area specific media specialists and collaborate with PR team to successfully communicate product benefits;
  • Alignment with customer service team, product team and management team for the implementation of key actions;
  • Desired Skills and Experience :

  • 4-6 years of experience in a top-tier strategic consultancy firm
  • Outstanding analytical skills : the role is largely focused around generating insights and coordinating strategic analysis, hence strong analytical skills are a must-have
  • Strategic mindset with hands-on mentality, a problem-solver
  • Experience in e-commerce, digital marketing, online companies will be highly valued
  • Excellent communication skills with all stakeholders, outspoken, high energy level
  • Bachelor Degree in Business, Engineering, Mathematics, etc. (Master in Business Administration would be desirable)
  • What do we offer?

  • Safe environment during COVID times : Onboarding and daily work can be done 100% remote.
  • A free eDreams Prime subscription to benefit from significant discounts on your travels.
  • Competitive compensation package with an attractive bonus structure.
  • Excellent environment for continuous growth and learning : with our Learning & Development programs, you will have access to tech talks, internal soft skills and technical skills training, language lessons, external events and industry conferences.
  • Free subscription to O’Reilly Online Learning.
  • Fast-track career development : with our unique programs, you are always working towards the next step on your career path.
  • We also have for you a Ticket Restaurant benefit & unlimited beverages and coffee for free at the office (with many types of milk alternatives) because we like our eDOers happy and healthy!
  • A phenomenal lifestyle and work-life-balance.
  • New to the city? We also offer great relocation packages.
  • Additional prizes and awards for a variety of team and individual achievements.
  • Fun at work : at eDreams ODIGEO, work and fun go hand in hand!
  • And the opportunity to work in a dynamic, dedicated, fun and passionate team of professionals. We journey together!

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