As Customer Support you will be responsible for providing help and solutions to final customers, in order to solve any queries they may have about our Clearpay product via email, phone calls and live chat to our customers in the market.
We are looking for a methodical, proactive and decisive person with the ability to handle a high number of calls.
Respond to incoming contacts (calls, emails, social media posts, etc.).
Providing information and answering queries
Investigate problems with funding
Report potential problems in the system to your superior
Minimum 2 years of experience in customer support to final users (B2C).
Previous experience in the financial sector, specifically in credit and card products is a plus.
Knowledge of office tools (Excel, internal backoffice, CRM, email marketing platform) for day-to-day management and reporting.
Oral and written communication skills
Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others
Autonomous, organized and methodical person
Attributes of a problem solver. You enjoy digging into a problem and finding a solution.
Resilient when facing rapid change
Ability to work in a team
Ability to analyze and propose improvements to customer service processes.
Spanish and English fluency, spoken and written.