Support Engineer
stuart
Barcelona, Spain
hace 2 días

What will I be doing?

  • First assessment of incoming incidents.
  • Provide support for level 1 and 2 incidents.
  • Escalation of incidents at level to the proper team.
  • Follow up on incidents with our Customer Support team.
  • Create and maintain playbooks in collaboration with other engineering teams.
  • Participate in post-mortems.
  • Collaborate with the SRE team to improve our monitoring and alerting systems.
  • What do we need from you?

  • A software engineering background.
  • Both written and spoken fluency in English.
  • Exceptional communication skills.
  • Sense of service and a capacity for autonomy.
  • Familiar with bug-tracking tools (we use Atlassian Jira).
  • Teamwork lover in an international context.
  • At least 2 years of experience in a similar position.
  • Ability to keep calm and prioritise in challenging situations.
  • Previous experience in a delivery or API oriented company would be a plus.
  • Willing to work in the evening shifts (16 : 00-00 : 00) and one Saturday or Sunday per week
  • The stuff you wanna know

  • Office-based role
  • Ticket Restaurant by Edenred (11 daily)
  • Unlimited access to Udemy for all your learning and development needs
  • Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks
  • Stuart is putting Mental Health Awareness first! Wellness Allowance (40 monthly) to use in any gym or sport class
  • Private healthcare provided by Sanitas ️
  • Work in an international, dynamic and passionate environment with a company culture focused on learning and development
  • Thursday after-works, Team-Buildings
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