Travel Counsellor with English

American Express Global Business Travel

Barcelona, Spain

hace 6 días

Job Description

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road.

With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers.

Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations.

As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

Get ready to make impressions that will last.

We are looking for an English speaking Travel Counsellor

Key Responsibilities :

Booking of air / rail / ferry, hotel, car and other services related to a business trip including the understanding of Fare notes and doing re-bookings via different channels (chat, phone and mail)

Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution

Strong understanding of clients travel policy and can appropriately guide and consistently provide consultation to the customer

Drive revenue promoting preferred suppliers when applicable

Assistance around travel : Visa, clearance of invoices, refunds / cancellations

Exceeding expectations in regard to service and quality delivered to clients

Observing standards / guidelines

Ability to work in a goal-oriented service environment (KPIS)

Takes the initiative to assist team members and management

Key Qualifications :

Minimum 2 years’ experience in Amadeus, Sabre would be a plus

AMADEUS proficiency in creating air, hotel and car bookings is a must

Bachelor level degree appreciated

Native or full working proficiency in the asked language : English

Minimum of 2 years experience in a similar position within the business travel industry

Strong customer service skills with orientation on quality

Both excellent written and verbal communication skills

High knowledge of international geography

Positive and proactive attitude

Strong problem solving and / or critical thinking skills

Ability to work on own initiative or as part of a team where required

Used to working in a multinational environment

Excellent time management and organizational skills

Ability to work in a fast-paced and fast changing environment

Works independently

Proven ability to handle multiple priorities simultaneously

Spain - Barcelona

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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