Customer Care & Fashion Advisor - French (f/m/d)
Mytheresa
Barcelona
hace 12 horas

Your responsibilities :

  • Advisory and support services for our international premium clients concerning the order process
  • Answering customer requests (phone calls and e-mails)
  • Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
  • Continuous improvement of internal processes
  • Close cooperation with our Payment, Warehouse and Shipping departments
  • Your qualifications :

  • Native verbal and written knowledge of French and excellent verbal and written knowledge of English to support our customer
  • First experience in the customer care or any other service oriented industry
  • Working computer skills required (MS-Office)
  • Conscientiousness when dealing with customer-data
  • Flexibility and ability to work under pressure, capacity for teamwork
  • Proactive, good organizational skills and time management
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