Volotea is the newest and fastest-growing low-cost airline in Europe, focused on connecting medium and small-sized European cities.
We launched in April 2012, and have transported 25 million passengers in over eight years of operation, with a modern fleet, which is currently made of Boeing 717 and Airbus 319.
Volotea headquarters are located in Barcelona , being its principal markets Italy, France, Spain and Greece.
We are looking for a Network Agent who will work at the Operations Control Centre in Barcelona Headquarters , the place where many of the daily decisions about flights are made.
Also you will be part of a multicultural and challenging high growth environment.
Roles and Responsibilities
Airport support during daily operation by phone and email
Analyse and authorize ad-hoc pax requests at the airport (dangerous goods transportation, documentation, sensitive situations)
Delay investigation and monitoring of punctuality
Communication to airports and passenger assistance in case of disruption, according to EU261 regulation
Real time reporting of operational incidents and passenger assistance
Charter operation management
Assistance and coordination with all the departments implied in the daily operation
Internal daily reporting
Graduated in tourism, aeronautical management, engineering or business.
Airline and airport background will be highly valued.
Willing to work in different shifts.
Good oral and written communication skills.
Quick learning profile and capacity to work under pressure.
English is a must. French or Italian will be highly valuated.