Network Agent
Volotea
Barcelona, Barcelona, Spain
hace 6 días

Volotea is the newest and fastest-growing low-cost airline in Europe, focused on connecting medium and small-sized European cities.

We launched in April 2012, and have transported 25 million passengers in over eight years of operation, with a modern fleet, which is currently made of Boeing 717 and Airbus 319.

Volotea headquarters are located in Barcelona , being its principal markets Italy, France, Spain and Greece.

We are looking for a Network Agent who will work at the Operations Control Centre in Barcelona Headquarters , the place where many of the daily decisions about flights are made.

Also you will be part of a multicultural and challenging high growth environment.

Roles and Responsibilities

  • Airport support during daily operation by phone and email
  • Analyse and authorize ad-hoc pax requests at the airport (dangerous goods transportation, documentation, sensitive situations)
  • Delay investigation and monitoring of punctuality
  • Communication to airports and passenger assistance in case of disruption, according to EU261 regulation
  • Real time reporting of operational incidents and passenger assistance
  • Charter operation management
  • Assistance and coordination with all the departments implied in the daily operation
  • Cost control
  • Internal daily reporting
  • Profile

  • Graduated in tourism, aeronautical management, engineering or business.
  • Airline and airport background will be highly valued.
  • Willing to work in different shifts.
  • Good oral and written communication skills.
  • Quick learning profile and capacity to work under pressure.
  • English is a must. French or Italian will be highly valuated.
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