Descripción de la oferta de empleo
Your new company
International end-client company based in Barcelona is looking for an Infrastructure Operations Director to run its operations, which include datacenter, compute, databases, storage, platforms and network.
The successful candidate will ensure the delivery of cost-optimized infrastructure services according to agreed service levels, optimize and improve continuously the operations, through managed suppliers.
Your new role
Based on the division s vision, define accordingly strategies, tactics and plans required to run operations, which include datacenter, compute, storage, backup & restore, platforms, network services, SAP Basis and the associated security.
Ensure proper alerting, monitoring and automation for those services.
Through the outsourcer providing Infrastructure Managed Services, accountable for the delivery of IT Infrastructure services and the supporting organization to deliver services in a cost-effective manner and according to agreed service levels.
Be the primary point of contact and escalation point for outsourcer s IMS (Infrastructure Management Services) activities.
Prepare annual investments and expenses budgets, track expenditures and provide regular actual status and forecasts
Manage suppliers and contracts related to Infrastructure operations services and maintenance, define measure and report performance accordingly to ensure quality of delivered service (SLA / KPI)
Ensure the execution and support of technology lifecycle of compute, storage and network, as defined by the Engineering team.
Ensure that incidents, requests, changes, releases, assets and CMDB are managed following documented processes and procedures
Liaise with other support teams (Service desk, field support, application support and development teams) to ensure coherent support of IT services
Ensure business continuity for IT Infrastructure operations is documented, approved, reviewed and tested on regular basis
Establish vendor relationship governance, track and report on performance of the outsourcing partner on regular basis
What you ll need to succeed
IT Engineering degree or equivalent
ITIL Foundation Certified
10 years of experience as an IT Infrastructure Manager with responsibility for the data center operations
Knowledge of heterogeneous computer hardware and software environment as well as networking technologies
Excellent English communication skills (written and oral), with experience interacting with senior levels of management
Experience in leading and managing a team, multicultural and distributed
Experience in outsourcing management and supplier management through SLA and KPIs
Experience in establishing and managing suppliers through Service Level Agreements
Builds long-term relationships with internal colleagues
Ability to work independently and take decisions where necessary
People- and client-centered
Promotes and supports standardization and continuous improvement
Highly organized, with the ability to plan ahead for short- to medium-term objectives
Strong service attitude
If you re interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now.
If this job isn t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.