We are looking for a Scientist with background in Biosciences to join our Budapest Technical support team. You will provide advice and help to ThermoFisher Scientific customers in the EMEA territory, and internal support to sales colleagues and other teams across the ThemoFisher Scientific organisation.
The ideal candidate will have a BSC, or MSc. or equivalent research experience and must be French and English speaker. It is also required proven ability to learn new technical information and have good communication skills.
Given the customer facing nature of this position, previous customer service experience is desirable, but not essential.
We welcome friendly individuals with peoples’ orientated skills. Customer satisfaction is a must.
Provides technical support for ThermoFisher Scientific Life Sciences products and services by answering customer technical inquiries of limited technical scope.
Inquiries are received via email or telephone.
Provides customer support on issues by utilising all available resources. Escalates issues or problems when warranted.
Demonstrates proficiency in using all required computer systems and databases.
Records and manages customer complaints on technical and quality issues (credits or replacement products as required).
Contributes to departmental and team meetings.
Recommend changes to knowledge databases, website and other company-managed databases of technical information.
Participates in team tasks, including, but not limited to, complaint analysis, customer surveys, Voice of Customer reports etc.
May be required to perform other related duties as required and / or assigned.
Minimum Requirements for Experience and Skills
Requires a BSc. or MSc. with preferred background in Cell Biology.
Laboratory experience preferable and advantageous.
High level communication skills, both written and oral are vital.
Proven ability to quickly learn technical information and operational systems.
Ability to manage multiple priorities. Problem-solving ability.
Computer literacy, including spreadsheet, database, word processing and Internet applications.
Must be fluent in both written and spoken English and French.
Must be customer focused and a team player.