Account Helpdesk Agent with German, Turkish and English
IWG
Barcelona, Spain
hace 1 día

This role requires the following languages (fluent level spoken and written)

3. English

Additional languages highly valued

About IWG

With over 3,000 locations in over 100 countries and 1,000 cities across the world, IWG is the global leader in the fast-growing Workspace-as-a-Service (WaaS) sector.

As the owner and operator of internationally renowned brands like Regus, Spaces, Signature, Open Office, Basepoint, and No.

18, we provide local and global networks for all kinds of businesses. From independent sole traders and fledgling start-ups to the world's largest corporations, we provide cutting-edge, inspirational workspaces that support effective working and collaboration.

Our LSC Core Value

Greatness is a choice :

  • We are all leaders no matter our role, we choose to be great.
  • We make it happen we don't search for excuses, we search for solutions.
  • We take ownership we do the right things, we do them right.
  • Job Purpose

    Regus currently has openings for Account Helpdesk Agents working within our Customer Service Team. As an Account Helpdesk Agent, you play a key role in assuring customer service delivery to our customers.

    The Account Helpdesk Agent provides email and telephone support to our customers.

    Key Accountabilities

  • Reactive inbound call handling
  • Next to common customer service queries, the primary purpose of this role is to resolve account, billing or payment queries from customers.
  • The Agent will aid the customer, where possible resolving the question immediately. Where the customer's concern cannot be resolved on the first contact, for example, it requires action by a local field or finance team, the Agent will coordinate the resolution.

    Regardless of any support required from other people, responsibility for ensuring an accurate and complete resolution within the agreed resolution period rests with the Agent.

  • Other essential duties
  • Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established time frames.
  • Work with regional / local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution.
  • Manage customer satisfaction survey tasks and responses.
  • Perform other duties and projects as assigned.
  • Required Knowledge, Skills and Qualifications

  • Strong customer service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
  • Basic knowledge of light accounting tasks (assisting with a statement of accounts reviews, analyzing the financial history of accounts, etc)
  • Ability to communicate effectively and professionally in English and your managed languages (written and oral).
  • Solid organizational skills, including the ability to prioritize and multi-task in a demanding environment.
  • Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Professional communication skills; high success rate in building and maintaining relationships.
  • IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively.

    We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.

    Digitalization and new technologies are transforming the world of work. People want the personal productivity benefits of living and working on how and where they want.

    Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals.

    With unique business goals, people and aspirations. They want workspaces and communities to match their needs. They want a choice.

    Through our companies, we provide that choice and serve the whole world of work : Regus, Spaces, No18, Basepoint, Open Office and Signature.

    We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organizations on the planet to individuals and the next generation of industry leaders.

    All of them harness the power of flexible working to increase their productivity, efficiency, agility and market proximity.

    We're reaching a tipping point. The workspace revolution is coming.

    Are you ready to lead the workspace revolution?

    Leading a revolution requires talent, energy, focus, and commitment. We need colleagues with these attributes to help us help millions of others to work more productively in over 110 countries, 1,000 cities, and towns, and 3,300 locations.

    We're looking for entrepreneurial people who are full of fantastic ideas and the energy to turn them into reality. Show us you have the enthusiasm, ambition, and ability to make business happen for our clients and we'll support you every step of the way as you build an exciting, fast-paced and challenging career.

    Find out more at .

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