Tangelo Games is a leading developer and publisher of social games with a strongly engaged global community of more than 1.
5 million monthly players that enjoy playing our wide portfolio of more than 90 top-ranked titles.
But life at Tangelo is more than games! Since it was born in 2011, Tangelo has grown to be a solid company but has kept the agility, soul and passion of a start-up while boosting a strong corporate culture based on community, commitment, challenge and pragmatism.
Always playing as A-team.
And that’s where you come in. As our next VIP Community Manager your goal will be maintaining, strengthening and nurturing close relationships with our high-value players, until you know them inside out! Through these close connections you will provide a top notch support experience to be measured by user engagement, churn and Satisfaction (NPS).
Build and maintain strong relationships with elite users so you can provide superb and tailored service; create content and engagement opportunities and get relevant feedback
You will be our VIPs personal support system and confidant, we want them to feel like you’re part of the family!
Make yourself available through a variety of communication channels (eg by whatsapp, messenger, email, and by phone).
Act as the voice of our VIP players, providing insight and sharing feedback on what our VIPs love, and which aspects they’d rather change or improve
Directly responsible for overall success of marketing strategies, programs and campaigns for VIP players across all products
Be aligned with our retention team to ensure your VIPs are kept up to date with upcoming events and promotions, product updates, etc.
Analyse, report and present regularly on the VIP community KPIs as well as your strategy and plans for enhancing and engaging the Community
2+ years of work experience in a VIP team, marketing customer service or account management role within the gaming industry
A thorough understanding of CS and CRM operations, tools, and procedures
Analytical mindset, data driven
Excellent written and oral communication skills in both Spanish and English (native level). French and Portuguese will be considered an extra bonus.
Enthusiastic, proactive, dynamic and creative
Availability,good listening skills and empathy
Player & team focused
A passion for gaming industry and direct experience in gaming is an asset
What do we offer?
Remote work flexibility
Multicultural, friendly and talented team. Learn with the best!
Employee Training Program. Keep learning!
Flexible compensation plan. Up to 30% of your salary can be used for extra ticket restaurant, transportation or ticket guarderia.
Team building events
Fully equipped HQ with beer tap, ping pong, boxing set and much more!
E-Scooter and Bike parking, shower Facilities
Competitive salary range
Employee Referral Program Bonus
Fully equipped kitchen with free coffee, snacks and fresh fruits