3D Printing Services Competency Engineer (f/m/d)
HP
Sant Cugat del Valles, Barcelona, Spain
hace 2 días

Join HP's 3D Printing team!

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork.

That is why everyone at every level, in every function is encouraged to have original ideas, to express them and to share them.

We trust anything can be achieved if you really believe in it, and we invest in our employees’ ideas to change lives and the way people work.

Everyone is valued for the unique skills, experiences, and perspectives they bring.

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

Job duties include but are not limited to :

Support our customers, channel partners and HP Service workforce and sales team in Europe, Middle-East and Africa to accelerate the manufacturing change based on the HP Multi Jet Fusion technology by building a competitive advantage through a lean support experience in the 3D printing market for 3D service bureaus and enterprise customers.

Work together with our sales force team to ensure the HP 3D Printing solution (HW, SW and Services) portfolio is understood by our customers and channel to align with their business goals.

Strategically switching mindset between end-to-end solution, workflow management and quality control.

Deliver technical training to our channel and HP support team by managing knowledge and experience sharing with our partners and team.

Contribute to content creation and deliver training methods. Develop documentation and tools to assure a great deployment of the technical information.

Maintain the training content and the product technical information.

We are looking for an individual with :

Bachelor’s degree in Science / Engineering is required preferable Mechanical or Electrical Engineering

8+ years of work experience, 3-4 years in customer service and / or field experience

Very solid technical skills ideally in 3D printing technology, in order to understand / troubleshoot complex printer & system issues

Strong troubleshooting and analytical skills to optimize customer productivity and define a clear action plan.

Proficient in translating analysis into strategies and actionable plans.

Strong customer focus in past job roles understand customer perception and work towards improving customer experience. Very good.

Strong planning and Project Management skills able to deploy cross-organizational implementation plans, timely track progress, identify deviations and proactively take corrective actions.

Very good communication and networking skills to manage customer exposure and interaction with organizations in different functions across the region

Fluent in German and English, additional languages are an advantage

Flexibility (50% travel in European countries, focus on Germany)

What do we have to offer?

HP is a is a proven front-runner in personal systems and printing and we are ranked among the Top 50 of best global brands .

It is our vision to create technology that makes life better for everyone, everywhere every person, every organisation and every community worldwide

Employee-oriented corporate culture our HP Way : we value enthusiasm, regular feedback, trust and respect within our teams.

We want to promote meaningful innovation within each and every employee by giving them the opportunity to grow from their mistakes and get new inspirations through collaboration in regional / global teams

A well-adjusted work-life-balance due to flexible working hours and home office regulations so that your working day fits into your daily life

Attractive salary package with additional benefits, such as 30 paid leave days, company pension plans, a long-term time account, etc.

Company Car and corporate phone to secure your mobility on your way to customers

Equal opportunities and continuous career development, e.g. as part of the global mentoring programs, e-learning platforms

Multiple Employee Impact Networks such as Next Generation Network, Women’s Network and Pride Network which organize interesting trainings and after-work events

You are convinced to be a perfect match? Then join our HP family and apply now (please provide CV in English)!

Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today, we are eager to learn more about you!

You want to know more about us? Then click here to get more insight into our HP Way :

www.instagram.com / hpcareers

www.twitter.com / hpcareers

www.jobs.hp.com

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