German Fashion Advisor
Webhelp Spain
Barcelona, España, Spain
hace 21 horas
source : Top Language Jobs

We are currently looking for a Fashion Advisor with high level of German and English Main tasks-Attend customer posts in Social Networks -Solve any kind of customer s doubt or complain regarding our Client-Log call details onto call management systems and provide response and resolution within SLA -Maintain service and product knowledge and expertise associated with applications specific to individual customers -Escalate potential service issues initially with Mentor -To follow all the processes and procedures of the project -Provide cover for other Agents in their absence either within the same team or across teams -Ensure contractual SLA is maintained We offer-Full-time (39hrs week) and permanent contract-Schedule Monday-Friday from 08 00 to 17 00 OR Monday-Friday from 11 00 to 20 00 some Saturdays from 08 00 to 17 00 or from 09 00 to 18 00-Salary 16 732 21 Euros gross year up to 1 440 Euros gross year in bonus Requirements-High native level of German and English-Goal and customer service oriented-Deep knowledge of Social Media Platforms-Working knowledge of IT Platform equipment and applications Windows MS Office internet configuration-Good disposition to work in a customer service environment-Marketing studies is a plus Personal abilities -Excellent writing and communication skills -Ability to work in a team -Ability to work on own initiative -Ability to adapt to different situations and needs -Problem solving and quality oriented The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age disability ethnic marital status gender nationality ideology politic race religion and sexual orientation

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