Buscamos incorporar a nuestro equipo de profesionales en Madrid un Experto ITSM. · Requirements : -Act like other ITSM and Monitoring Expert.
Identify Chapter members in Squads (even other than his) -Create and facilitate chapter members meeting to exchange ideas, get help on challenges and discuss new technologies -Help and coach chapter members which needs him -Act as a servant leader · Field and level of qualification : -Fluency in English (spoken and written) · Experience : -Minimum 3 years defining and implementing ITSM processes in complex corporate environments.
Specific technical knowledge and skills : -Knowledge and experience on one or more of the following technologies : ·Strong Knowledge of Service Now or other ITIL Based applications, ITIL v3 foundations, lean IT v3 ·Minimum of 3 years' experience in areas such as IT processes analysis and implementation.
Proven and demonstrated analytical skills. ·Proven and demonstrated communication and presentation skills. ·Solid knowledge of escalation matrixes -Knowledge and experience on one or more of the following tools : ·Service Now, Remedy, Jira, · Job misión : oShe / He will be in charge of the definition;
implementation, evolution and governance of the IT Processes based in ITIL process framework. oResponsible for building and maintain a multi-unit ticketing system, that leverages IT Service management MODALIDAD DE CONTRATO A CONVENIR