Service Delivery Manager
NTT Ltd.
Barcelona, Spain
hace 1 día

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?As a Service Delivery Manager you will : Work closely with the client and our operations team, understanding customer needs, representing the client at CAPSiDE and being their trusted advisor.

  • Ensure that the customer experience with CAPSiDE’s service is the best possible and that we achieve the compromised service levels
  • Keep monthly tracking of the project and have regular follow-up meetings with the client.
  • Identify and propose continuous improvements that help to meet customer s requirements. And of course, implement them.
  • Understand the client’s situation, both about its team and its business, to ensure a personalized service.
  • Have fun working in a highly technical environment, with the best team of cloud operations engineers you can find and learning every day!
  • Learn through ongoing training by the company in multiple technologies : network, databases, operating systems, clustering systems (we spend more than 5% of our revenues in staff training every year).
  • Engage with the sales and technical department whenever it is required. Working at NTTYou are tech-oriented but you also love communication and strategy.
  • You love dealing with customers and companies.
  • You have great architecture design skills and in-depth technical knowledge on traditional or cloud hosting infrastructures.
  • You are totally fluent in English.
  • You know how to properly express yourself writing and speak in front of different audiences.
  • You want to work with the latest technologies and trends : public and hybrid cloud, DevOps, etc.
  • Could be a plus : o Experience in software and systems architecture o Knowledge about AWS and Azure components, services & architectures o Knowledge about Linux and Windows OS, application middleware and databases o ITIL knowledge or certification o Experience in project management What will make you a good fit for the role?
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