Account Manager
thefork
Madrid, Spain
hace 3 días

What you will do

  • Make outbound to our current customers to present them solutions for their business to ensure they will generate significantly more revenue with TheFork month over month
  • Support, mainly through email and phone, our Restaurants customers and help them with their positioning strategy, revenue management and online marketing
  • Selling, upselling and retaining products and customers
  • Be the primary point of contact and build long-term relationships with customers
  • Ensure the support and training to use our tools
  • Your KPIs will include (but will not be limited to) and are subject to change based on business needs :

  • Products sold and maintained across your portfolio
  • Leverage the usage of TheFork tools so restaurants are more engaged with customers and bookings
  • Number and quality of restaurants participating in TheFork Festivals
  • Which should be your main competences :

  • Customer orientation
  • Emphatic
  • Communication skills
  • Dynamic and perseverant person
  • Oriented results
  • Good attitude is very important.
  • Requirements :

  • Native Spanish + Fluent in English
  • Experience in pitching and selling promotions / deals / flash sales
  • Experience in dealing with a high number (45-50) of outbound and inbound calls and portfolios with numerous accounts (from 400 to 800)
  • Plus requirements :

  • Experience as sales representative or account manager
  • Experience with a restaurant is a must.
  • Experience in e-commerce is a must.
  • What we offer :

  • Permanent contract
  • Competitive fixed salary and perks
  • Ticket Restaurant
  • International working environment
  • Compensation for leisure activities
  • Private Health Insurance
  • Dining and leisure area
  • Coffee point with coffee, tea, water, fresh fruits, free snacks
  • Team Building Events
  • LI-AK1

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