Receptionist - Front Office - Jumeirah Port Soller Hotel & Spa
Jumeirah Port Sóller Hotel & Spa - Jumeirah Group
Port de Sóller, Spain
hace 14 días
source : hosco

About JumeirahGroup :

Jumeirah Group, the global luxury hotel company and amember of Dubai Holding, operates a world-class portfolio of hotels and resortsincluding the flagship Burj Al Arab Jumeirah.

  • Jumeirah Hotels & Resortsmanages properties in Dubai and Abu Dhabi, UAE, and Kuwait in the Middle East;Frankfurt, London and Mallorca (Spain) in Europe;
  • the Maldives and Shanghai inAsia. Jumeirah Group also operates the new upscale-casual brand, Zabeel Houseby JumeirahTM and runs the luxury serviced residences brand JumeirahLivingTM with properties in London and Dubai;
  • the wellness brandTaliseTM; Jumeirah Restaurant Group DubaiTM; Wild WadiWaterparkTM; The Emirates Academy of Hospitality ManagementTM;
  • Jumeirah SiriusTM, its global loyalty programme; and isme byJumeirah™ an app based rewards programme in the UAE. Future openings includeluxury hotels in the UAE, Bahrain, Indonesia, China, Oman, Jordan, Malaysia andthe Kingdom of Saudi Arabia.

    About the Role :

    An opportunity has arisen for a Receptionistposition to join our Front Office Department in Jumeirah Port Soller Hotel& Spa.

    The main duties and responsibilities of this role :

  • To ensure all guests are given apersonalized, warm, friendly, courteous and efficient service at all times.Besides, warrant smooth and efficient operation of the FO.
  • Be warrant of smooth and efficient daily operation of the Reception Desk,guaranteeing that all hotel guests and visitors receive an optimum level ofservice and care at all times :
  • All individual personalized check ins and check outs of guests.
  • Liaising with guests for all general enquiries
  • Answering and distributing all Telephonic / Fax or Emails of in-house guestor incoming guests.
  • To assist Other Hotel Front office Operation whenever required.
  • Adhere to all payments; cash handling and credit policies & procedures.
  • To attend trainnings as per the department training plan.
  • To assist department objective in order to achieve targets (Sirius / Upselling etc.)
  • To be ready to work willingly to any assignment given.
  • Aboutyou :

    The ideal candidate for this position willhave the following experience and qualifications :


  • Essential High School Graduates
  • English & Spanish LanguageDiplomas
  • Desired Degree qualificationfrom a recognized hotel or business school
  • Desired German and Russianlanguage Diploma
  • Experience

  • Front Office Customer serviceexperience in a five star environment
  • Complaint handling in a FiveStar Hotel
  • Skills

  • Proficiency in spoken andwritten business English and Spanish.
  • Competent in Microsoft Officeapplications.
  • Able to effectively communicatewith all levels of colleagues and Management.
  • Pleasing Personality.
  • Speak one additional language,German and Russian highly desirable.
  • IT and PMS System, preferablyOpera
  • About the benefits :

  • This position offers a highly competitive salaryand package which includes : Excellent training and development opportunities,uniform, laundry services, meals during working hours, retail leisurediscounts, 50% discount off Jumeirah F&
  • B Outlets and reduced hotel rates.

    See description

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