Senior) Customer Success Manager - Spanish & Italian speaking (f / m / d)
Permanent employee, Full-time · Madrid
At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work.
Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful.
Join and become part of our exciting journey!
As a Customer Success Manager (f / m / d) in our Customer Success Team, you will be responsible for the holistic support and consulting of key customers after the deal closing.
Your goal is to partner with your clients on achieving their HR transformation goals by driving the product adoption and implementation of Personio and measuring the results on a regular basis.
Your tasks and responsibilities will include :
Creation of requirement analyses based on the organizational structure and existing HR and recruiting processes of our customers
Implementation of key customers
Definition of project goals and competent consulting for the implementation and digitalization of HR processes
Support the improvement of our product to create the greatest possible added value for all our customers
Conception and execution of Yearly Business Reviews of your customers while being a trusted advisor in terms of HR digitization
Support of our sales team in negotiations with potential key customers
What you need to succeed
You have successfully completed your studies in economics or social sciences, technical business studies or a comparable course of studies
You are business fluent in Spanish, Italian and English (C1)
You have at least 2-3 years of client-facing experience in product adoption, strategic HR consultancy projects, HR software implementation or holistic account management
You have experience in the B2B software environment
You have experience in the conception and execution of workshops and training
You have strong communication skills and can present complex issues in a structured way
You have an affinity for technology and you work very data-driven
You have a demonstrated passion for or experience working with / within HR
Project management and structuring of complex issues
Customer communication, requirement management & stakeholder management
You will learn how HR and recruiting processes work - from the start-up to the "medium-sized business"
Independent and solution-oriented work in a dynamic and intercultural environment
Using our customer intelligence software Gainsight as well as the tools Zendesk, JIRA, Confluence and more
Detailed insights into the processes of other departments with direct or indirect customer contact
Expansion of your personal and professional network with key players in the HR market
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive :
Competitive compensation package that includes salary, benefits, and pre-IPO equity
28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
2 Impact Days you can use to have an impact on the environment and society one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
High-impact working environment with flat hierarchies and short decision-making processes
Generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
Choose between green mobility options, including a bike lease covered by Personio
Monthly tax-free stipend of €162 to help cover food and public transportation expenses (Cobee)
Private health insurance (company level plan) : Access to Sanitas plan at a reduced employee cost (€43 for employees, spouse, or children)
Access multiple fitness studios and sports facilities across Spain for €30 per month with a subsidized Gympass membership
Free English and Spanish language classes
A beautiful office in the heart of the city, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces