Q-Commerce Partner Operations Project Analyst (They/She/He)
Glovo
Barcelona, Spain
hace 1 día

About Glovo :

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.

We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.

It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

In your application, please feel free to note which pronouns you use (For example : she / her / hers, he / him / his, they / them / theirs, etc).

Your work-life opportunity :

In the context of giving users easy access to anything in their city , Q-commerce is the business unit that covers 3 verticals : Groceries with Partners, Groceries with our own Micro Fulfillment Centers (MFCs) and Retail.

We aim to provide immediacy to all product needs that a user might have, from delivering a video game, to sending a gift.

  • to filling up their fridge.
  • The Q-commerce team is organized in 5 sub-teams : Front-end (Growth, Sales, Category Management, Partner Ops and Partners’ Performance Management), Analytics, MFCs Operations & Expansion, Retail and Finance, and this position will be within the Partner Ops team.

    Be a part of a team where you will :

  • Have to be fully autonomous developing analysis to deeply understand our operational problems.
  • Own KPIs related to operations in Q-Commerce to provide an excellent user experience, such as cancellations, delivery times, user ratings, etc.
  • Main goal is to improve these KPIs in order to increase user NPS.

  • Define reasonably ambitious goals, globally and per country, to motivate teams to improve their KPIs.
  • Understand the Groceries operations model in Glovo to provide advice to the different teams such as Supply, Customer Support, Logistics in order to align decisions.
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
  • You have :

  • 2-3 years of business experience in project management, operations or similar
  • Great data analysis skills (knowing SQL or learning it before joining is highly valuable)
  • Strong understanding operational problems, defining solutions and implementing them fast
  • Hands-on attitude. You may need to spend hours / days on the ground to find out the best solutions
  • Great communication and stakeholder management skills
  • Fluent English
  • An empathetic, inclusive and curious attitude
  • We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

    Experience our Glovo Life benefits :

  • Enticing equity plan
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Discounted gym memberships
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave including nursery support!
  • Online therapy and wellbeing benefit
  • External learning budget
  • What you’ll find when working at Glovo :

  • Gas : We work with energy, innovation and passion for what we do. We are committed.
  • Care : We act in the best interest of a sustainable future.
  • Good vibes : We always see the positive side in every situation and act with fairness and honesty with everyone regardless of gender, sexual orientation, religion, and abilities.
  • Stay Humble : We embrace mistakes and feedback to learn from them.
  • Glownership : We roll up our sleeves and get work done no matter our position and level.
  • If you believe you match these values, we look forward to meeting you! Wanna take a peek into what it's like to work at Glovo?

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