The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals.
He / she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.
In a correct, customer friendly and efficient manner answer and / or solve complex technical questions or problems posed by customers via telephone or email.
Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
Native level of Swedish
Fluent in English
A strong technical affinity, experience in technical field is a plus
Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
A good understanding of the MS Office environment is essential.
Good telephone etiquette.
Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
Full-time (39 hours / week) and long-term Contract
Schedule : from Monday to Friday, from 9 to 18
Salary : 18.400 Euros gross / year+ up to 1.800 Euros gross / year in bonus
Opportunity to join an international company
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
Technical Affinity Network architecture Ms Office Telephone Etiquette
From 15,000 to 18,000 € gross / year
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