Are you a specialist in Automation with enthusiastic, self-driven and result-oriented who wants to move our customers’ performance forward?
Are you the new service-minded team player we are looking for?
At the moment, we are facing a strong growth in our business area, and therefore we are focused in a process of expansion of the Service Team in Spain.
As an AUT Senior Service Engineer you provide customer service, such as maintenance, troubleshooting and on call services, and participate in projects implementations related to Quality Control Systems.
This position entails continuous visits to the customer facilities around Spain and occasional international travelling abroad for training purposes.
Your main responsibilities :
Customer Follow-up : Provide maintenance & troubleshooting of automation equipment to the assigned customers for identifying potential technical requirements, upgrades and training needs, quality assurance guidelines, status of installed equipment and proposal of corrective actions, follow up delivery process, spare parts and warranties in order to ensure a permanent customer satisfaction and support.
Assist the Service Manager to follow-up customer’s satisfaction inquiries and offering updated reports. The assistance will be performed at the customer facilities, including on call services.
Quality and Process Optimization Service : Provide automation process evaluation, control, maintenance and process optimization services at the customer mill site.
Sales support : Assist the Service Manager in sales phase for quotation of services and equipment. Follow the delivery process and give sales assistance for solutions to the customer needs.
To succeed in this role, you will need :
Bachelor’s degree in Electronic Engineering or related educational background with strong knowledge in automation systems
Knowledge in Software development and logical functions (PLC and DCS systems)
Experience in Paper industry
Technical knowledge in Quality Control Systems in the market is desirable
At least 5 years in a similar role
Effective written and oral communication skills in English. Spanish is also a plus
Team building skill, technical product knowledge, cooperative in business and direct contacts, stress resistant, able to organize own work (independence and discipline), capable of a multitasking job, fast responsive and available
Management skills in a matrix, multi-cultural, international environment
High willingness to travel during the working week around Spain
We offer :
We offer you a competitive retribution package and a rewarding position within a global industry leader in a long-term project.
You will be part of a skilled team that values your contribution and is willing to support your desire for learning.