Network Engineer
Madrid, España
hace 4 días
source :

We are looking : Network Engineer Mission : Take up phone calls Manage e-mails Call up remote and local teams for on-site interventions Incident Management Handle incidents in accordance with SLAs Follow up and resolve L1 / L2 user incidents in accordance with SLAs Escalate complex incidents to L2 / L3 teams Network and Security Infrastructure Monitoring Proactively acknowledge alarms using monitoring tools (Spectrum / Centreon / Akips / Splunk.

  • Send major outage alerts to our stakeholders as well as IT teams Follow up and resolve incidents with external providers Acknowledge security alerts and perform underlying corrective actions Service Continuous Improvement Participate in the team's continuous improvement around technical and functional processes as well as help improve customer's satisfaction Communicate and collaborate closely with the teams, help and support your colleagues.
  • Mandatory : Engineering studies with complementary training in network and security environments. Minimum networking knowledge similar to the CCNA Certification.

    High level spoken and written in English and Spanish, English, Spanish and French or English, Spanish and German to develop and work daily in an international team.

    Availability to work shifts 24 / 7 onsite. Location : Madrid, España

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