We are looking for German native speakers with a high level of English to join our amazing team. Your role : Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;
Identify and troubleshoot the issues accordingly using available resources; Logging and follow up of Customer Information;
Responding to enquiries and handling client escalations by telephone and email; Having a full understanding of company processes and maintaining contractual obligations Required skills : Native level of German(additional languages are always useful) High level of English (both written and spoken) Excellent communication skills;
Enthusiasm and professionalism Confident telephone manner Team spirit and drive to do your best; Problem solving; Sense of responsibility;
Our ideal candidate is : Passionate about world class customer service; High level of both written and spoken English; Available Full-time (39h / week) or Part time (20 -30 hours / week);
What benefits do we offer : Monday - Friday Fixed working hours 18.000€ gross per year (Pro rata for part time positions) Start date : asap Corporate discounts at local bars, cafes, restaurants and health & well-being outlets Employee incentives & events Nice working environment in the heart of Barcelona, with excellent transport links Freedom to express yourself without a dress code.
Language classes Career Development opportunities Working with amazing people from all over world in a dynamic work environment.
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