Franchised Guest Service Representative
Location : Cotton House Hotel, Autograph Collection
Barcelona, Barcelona Category : Rooms and Guest Services Operations
Check out pictures from associates at this location, and some videos too!
Posting Date May 25, 2018
Job Number 18001HYO
Job Category Rooms and Guest Services Operations
Location Cotton House Hotel, Autograph Collection, Barcelona, Barcelona
Brand Autograph Collection Hotels
Position Type Management
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Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.
Please apply via
Additional Information : This hotel is owned and operated by an independent franchisee, Hotel GV 670, S.L. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process.
If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Thank you for your interest for The Cotton House Hotel Barcelona, an exclusive boutique 5* Boutique hotel, which belongs to the prestigious Autograph Collection Hotels by Marriott.
It is our pleasure to share with you the
Job Description for this position :
Perform our marketing communications plan including strategy, goals, budget and tactics.
Develop media relations strategy, seeking high-level placements in print, broadcast and online media.
Coordinate all public relations activities in our Hotel.
Assist social media team to engage audiences across traditional and new media.
Leverage existing media relationships and cultivate new contacts within business and industry media.
Manage media inquiries and interview requests from media, guests and public in general.
Create content for press releases, byline articles and keynote presentations.
Monitor, analyze and communicate PR results on a quarterly basis.
Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis.
Build relationships with thought leaders to grow industry awareness.
Maintain a keen understanding of hospitality industry trends affecting guests and make appropriate recommendations regarding communication strategy surrounding them.
Develop activity programs : day, night, children, based on established standards and the type of customer.
Participate in the storytelling of the hotel.
Create and actively participate in the "wow" moments.
Ensure compliance with hotel brand standards.
Update list of new activities going on in the city.
Provide support to all departments involved in running the attributes of the Cotton House Experience.
Personal attention and timely resolution of complaints or incidents ensuring customer satisfaction.
Participate in all processes of in-house communication with the client.
Management of quality and contact tools : Measurement and analysis, incident handling, check list of standards, VIP treatment and customers special attentions, management of the requests, creation and updating of the reviews database.
Carry out daily inspections of the rooms before the guest arrival
Provide new ideas to generate additional income sell up at the hotel.
Acquiring a perfect knowledge of the brand personality.
Having an absolute knowledge of the hotel services facilities, services, schedules, special events and external points of interest Hotel Cotton House GRAN VIA de les CORTS CATALANES, 670 08010 Barcelona 2
Maintain a high level of professional attire, behavior and ethics at all times.
Manage confidential information with a high level of integrity.
Safeguard the decoration of the hotel spaces according to the personality of the Hotel.
Perform other tasks assigned to you by your supervisor.
We are thrilled with the idea of you joining our team. We have an excellent location and a beautiful product. Our challenge is to offer consistently an exquisite, welcoming and fresh service.
We deeply believe that your experience and motivation are assets that will greatly contribute in the amazing project of positioning the Cotton House as the best Luxury Hotel of Barcelona.
This company is an equal opportunity employer.