Description : As a Team Leader you will be responsible of coordinate and give support to the team and the project operations manager with regards to customer specific process, procedures and applications.
Coaching Coach and develop new agents in the reception of callsAble to coach and mentor team members Prepare all agents to give an answer to customers in sometimes complex to solve situationsIdentify performance and behavioral points in agents and develop objectives to improvePlanning and identification of team training / coaching needs through quality assurance programsAssure all agents have the same level of development Customer Contact Work with the client to make sure all processes are being controlled and all agents are following themIdentify the issues anticipating clients complaintsPermanently in touch with the client in regards to the new product, technical issues or any other aspect of the Project to be always informed of changes and updates Other Give support to OM : report / organize conference calls / plan clans.
Support and coach agentsAssist team and company meetings Requirements : Requirements Documented experience from the travel business airport, airline, travel agency or similarNative in either French, German, English or DutchMinimum 2 years GDS experienceDetail oriented and flexibleQuick learner and a team playerExcellent written and verbal communication skills in EnglishGreat initiative, a hands-
on attitude, decisiveness and a results-driven mentality The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.
Offer : Our offer : 27.000 € gross / year + up to 3.000 € gross / year in bonusFull time shift : 39 hrs / week, Monday to Friday 09 : 00-
18 : 00Real possibility to grow within the companyInternational working environment