Area Manager Nights en Barcelona
Barcelona, ES
hace 5 días
source : StudentJob

Role overview :

The Area Manager supports the Site Leader in leading a direct and indirect workforce to delivery customer satisfaction via a range of pre-defined metrics /

The role is responsible for assisting in the management of a site to achieve the volume, quality, and cost goals in the strategic plan /

The overriding goal is to maximize customer satisfaction and through this long term shareholder value /

The Area Manager will lead a team of Shift Supervisors, coaching and mentoring the team to ensure that performance objectives are met and building positive employee relations and bench strength for the organization /

The successful candidate will continuously improve the efficiency of all relevant processes and instill a culture of customer obsession, safety, and best-practice sharing /

Responsibilities :

  • Supporting and standing in for the Site Leader in the management of a site /
  • Manages day-to-day relationships with multiple Service Providers and monitors respective metrics
  • Managing and driving the manpower demand plans, schedules, quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan
  • Manage a team within a very fast-paced / time-critical and demanding environment /
  • Typically a team will consist of workforce from a variety of sources permanent / temporary and contract labour and the role holder must set the appropriate expectations with his / her team on managing the workforce in an appropriate, engaging and pro-active manner

  • Develops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda /
  • This will include at all levels of the business - safety of our people, employee engagement, performance leadership, talent & succession and training & development

  • Implements change and / or develop new processes as required to provide ability to better service Amazon customers, reduce cost to serve and improve contribution /
  • Set / clarify requirements and expectations for shift supervisors
  • To drive a customer-focused culture within the operations department by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention through delivery of excellent service levels /
  • To meet the targets on delivering on time and in perfect condition in order to achieve customer satisfaction through an efficient operations process at optimum cost /
  • Exceed all performance targets /

  • To ensure that the site meets and exceeds the HSE regulations /
  • Maintain excellent 5s and FSI audit results and manage with the self-audit process

  • Supporting the development and maintenance of a strong culture of Health and Safety practices and initiatives including ensuring site practices are compliant with legislation and policy through effective monitoring, auditing and reviewing of practices on site /
  • Participate in cross-functional Process and Business Improvement projects within the operation and the broader Amazon EU Operations network /


  • University Degree qualification or equivalent
  • Experience working as a manager in the Transportation / Logistics industry and possess expertise and a solid understanding of carrier operations /
  • Able to demonstrate good business judgment with a track record of successfully delivering quantifiable results /
  • Analytical thinking with project management and organizational skills, attention to detail /
  • Ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritization /

    Manage detail, establish root cause and be able to extract and manipulate data-proven in delivering projects within scope, time, budget and quality /

  • Entrepreneurial mind, with the tenacity to develop ideas independently and thrive in fast-paced environment
  • Managing and driving production within specified area / s and process improvement through efficiency and change, therefore a strong bias for action is required /
  • Able and willing to work flexible schedules / shifts and commit the time required to get the job done
  • Analytical and excel trained
  • Fluent in both, English and Spanish
  • Excellent communication skills and able to influence others

  • Lean manufacturing / Six sigma
  • 3rd party contract resource arrangements experience
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