Cisco Unified Communications Manager (regular)
Job location : Gdańsk (remote / office) / Poland
About the Job Opening :
We are looking for a Cisco Unified Communications and Contact Center Specialist with 4+ years of experience, who worked in the Cisco UCCE (Unified Contact Center Enterprise) environment.
You need to be familiar with implementation and support of Cisco IP Telephony applications, Unity, IM and presence, jabber.
Knowledge on Design, implement and support Cisco collaboration suite of components
Knowledge of the Cisco CUCM (Cisco Unified Communications Manager) platform.
Hands on with Intelligent Contact Management (ICM), CVP, CUIC, CCMP
Knowledge on CUBE, SIP PROXY server, voice gateways, VXML gateways
Good knowledge on cisco finesse
Administration of ICM components and tools
Creation and maintenance of ICM queries (SQL knowledge required)
Generation of ICM historical and real time database reports
Perform ICM scripting and configuration
Willingness for on calls!
NICE TO HAVE :
Cisco UCCE Application development knowledge
CVP and IVR development knowledge
ICM Scripting skills
EIM / WIM or ECE"
WE OFFER :
Competitive salary with extra benefits, insurance and bonuses.
Training & development opportunities with clear career path,
Work on projects for World's biggest companies and institutions.
Opportunity to be part of a rapidly expanding global organization.
Pleasant and inspiring working atmosphere.
Employee volunteering programs and opportunities.
Inclusion and diversity in practice.
Reduce, reuse, recycle facility for a better and happier Earth and all of us.
For more information about Cognizant, visit https : / / www.cognizant.com / en-pl /
If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!
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