Assist customers by providing guidance and resources directly to assist with onboarding new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation / onboarding / usage issues
Drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
Participate in Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment
Monitor customer usage data and other health indicators and translate into strategies for success, together with reseller partners and internal sales teams
Engage comfortably throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership / decision makers
While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity
Customer Empathy & customer mindset
Ability to prioritize multiple tasks
Collaboration and coordination across multiple stakeholders
Demonstrated ability to lead, discover, and uncover the customer's business challenges
Fluent languages spoken and written : English, German,
Spanish / Italian as a plus
4+ years Customer Success / Account Management experience
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