German Technical Support Advisor
Spoton Connections
Barcelona, Catalonia, Spain
hace 4 días
source : JobsFactor

We are recruiting tech savvy candidates to support the users of a world leader company in technology services. Techsavviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

Responsibilities :

  • Interact with users via email, phone, and chat
  • Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions including software, hardware, and logistic questions
  • Escalate complex issues and provide context to the reason for the escalation
  • Requirements :

  • Native level of German and C1 level of English
  • Previous customer facing experience (B2B or B2C)
  • Prior experience in multi-channel customer support
  • Experience working within a metric and target focused work environment
  • Excellent listening and communication skills, written and verbal
  • Demonstrated ability to work through complex technical problems
  • On offer :

  • Full-time (39 hours / week)
  • Schedule (rotative) : between 08.00 and 22.00, from Monday to Sunday (2 free days per week)
  • Competitive salary
  • Full relocation package including : Flight ticket; Taxi to the airport; Taxi from the airport in Spain to your new accommodation;
  • PCR test cost compensation; Accommodation : Nice individual studio in a residence with Gym, swimming pool, cafeteria; Support with a private Health Insurance

  • Continuous training and development program
  • Start-up project!
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