FutuRS is the technology company of the Ribera Salud Group and part of Centene Corporation. FutuRS is a new concept of healthcare in which we fuse clinical vision and technology to give an optimal and integral response to people s needs.
Results in health and technology without losing sight of the human character of both our patients and the professionals who are part of FutuRS.
We are establishing a new support team in Madrid to assist the daily operations of the Group. This new hiring process will bring +60 highly skilled IT profiles to different areas such as DBA, System Administration, Helpdesk, IROC, ISOPS and Security.
This is a permanent role and the employment will be directly with us.
This role is a great opportunity to have a good balance between personal and professional life, as well as enhance your career, working with the latest technologies within complex environments.
The deployment of the service includes a rotation system during morning shifts. Above the market conditions. Interim directly with us.
Manage and report on production health with the use of system related tools
Manages and executes multi-level responses and addresses reported or detected incidents
Manage Major Incidents base on company provided protocol / practice
Performs information technology incident response and incident handling based on prioritization categorization and in accordance with established procedures
Work with a cross-functional team, drive improvements to policies and processes within the ITSM incident management governance
Coordinate with internal partners and external vendors to provide assistance during major incidents
Identifying incidents and make recommendations to protect production
Use tools to gather data / log sources, expanding visibility during a major incident
Support ongoing tracking and remediation of incidents / issues, ensuring that tickets are closed and issues are addressed in a timely manner
Manage multiple priorities effectively. Maintain clear and efficient communications with management. Provide interactive discussion and guidance to peers.
Discuss technical subject matter with other IT functions
Work closely with development, network, and other support team in the implementation of restoration activities
Support activity and progress reports ensuring issues are properly escalated and resolved to maintain desired restoration service levels
Coordination of incident response activities, including written and verbal communication with other IT groups and IT management
What do we offer?
Salary according to the experience and merits of the candidate
Training and continuous technological update.
Professional and personal development based on experience, on projects
Flexible compensation plan (medical insurance, restaurant and transportation cards, daycare checks)
What does it mean to be part of FutuRS?
Join an international company with a great working environment.
Work in an organization with cutting-edge technologies and in constant evolution.
Be part of a solid project where people count.
Take on challenges and bet on your professional career.
Bachelor's degree in Computer Science, MIS, related field or equivalent experience.
Organizational skills to manage multiple competing priorities and deadlines in a fast-paced working environment
Possession of excellent analytical skills with close attention to detail, critical thinking and logic, and solution orientation
Strong knowledge of tools used for Production Health Monitoring (Dynatrace, Solarwinds, Service Now Dashboard and ITSM workflow)
Experience using some level of scripting or light coding; to help automate manual activities as they are identified in the field.
Strong understanding of system designs (across platform : Storage, Network, Database, & Application with associated server operating system - Cloud and Virtual environments)
Ability to influence and guide decision making in crisis moments
The ability to analyze and detect events in monitoring reports generated using various data sources
High level of English (B2-C1)