We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.
You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Technical Support Engineer Responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
You will use email and chat applications to give clients quick answers to simple IT issues.
For more complex problems that require nuanced instruction, you will contact clients via phone and / or provide clear, written instructions and technical manuals.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering.
If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Provide prompt and accurate feedback to customers
Maintain jovial relationships with clients
Document technical knowledge in the form of notes and manuals
Ensure all issues are properly logged
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step-by-step technical help, both written and verbal
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Familiarity with remote desktop applications and help desk software
Good understanding of computer systems, mobile devices and other tech products