Support Analyst - MES
Barcelona, Barcelona, ES
hace 7 días
source : beBee

We are looking for an MES Support Technical Consultant who would assist during Manufacturing Execution System (MES) support process to our client’s Pharmaceutical Manufacturing sites to leverage and strengthen our European capabilities.

This role is part of our strengthening of our European operations. This role will be based at client location in Barcelona City Center and would require availability for out of working hours on call support (24x7) Main responsibilities Ensure services are delivered to the agreed SLA Identify, log, categorize, prioritize, resolve incidents and raise a problem if required Ensure that incidents are followed up and solved appropriately Manage the lifecycle of incidents and minimize their adverse impact on business operations Identify, investigate, and report on incidents and review findings with key stakeholders Coordinate crisis management with relevant stakeholders, if required Perform Periodic review for all the in-

scope processes (review such INC, CNG, PRB, Audit Trail, UAR Reviews etc. (not limited to...). Oversee Problem management Identify potential improvement areas Coordinate fulfilment of service requests Support SOE for application life cycle Management activities Work with vendors / suppliers for incident / Problem / Change resolution Experience required Overall 6-

9 years of experience in support / deployment of MES Minimum of 2 years’ experience in supporting of Werum Pas-X Exposure to working in Pharmaceutical Manufacturing industry Knowledge of Weighing & Dispensing processes, Electronic Batch Recording, Control Systems, etc.

Should have been part of and played active technical role in a large MES Support / deployment program for Pharma Manufacturing site Good communication skills and client relationship skills Knowledgeable in trouble-

shooting interface or integration issues between various Manufacturing systems Understands quality and regulatory standards maintained in pharma manufacturing Industry like S88, S95, GAMP, 21 CFR Part 11, etc.

Background working with international / multi-location / multi-cultural teams What are the key competencies in this role?

Key competencies : Werum PAS-X, Atlas 3.x, WMS, Freeweigh - 6.x, Print&Apply - 1.0, GISC Labeling, PILLS Hands on Werum PAS-

X v3, 2 support. Good knowledge of Werum PAS-X architectures. Troubleshooting experience on : Werum PAS-X Server Client installations EBR execution, MBR design and BRR reports PAS-

X side of level 2 equipment configuration and PAS X to SAP interface configurations MES peripherals (Scanners, Printers, Zebra Printers, Weighing Scales) Good working experience on ITIL Service delivery processes and GMP validation processes Which department you will be assigned to?

The CCP Group is a horizontal within Cognizant with a large team of associates that specializes in delivering the most complex projects which require cross-

functional technical skill-sets in challenging product development and manufacturing. CCPs main areas of expertise are Product design, product Lifecycle Management and Industrial Operations.

Typical solutions deployed from CCP are : Product design services Product Lifecycle Management service Industrial Operations Services Leading of transformation programs Design and Deployment of MES, QMS, EHS, EAM, PLM program Support and Maintenance of MES, QMS, EHS, EAM, PLM program Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Jan 03 2019 About Cognizant Cognizant (Nasdaq-

100 : CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.

Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Learn how Cognizant helps clients lead with digital at or follow us on Twitter : Cognizant.

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