Customer support agent (english + german) Tenerife We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain.
Responsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution.
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. Evaluate new services, processes and technologies introduced at the helpdesk.
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements Work with departmental staff to promote, develop, and maintain strong customer service values.
Escalate unresolved issues to support leads, designated (Client) service group. Requirements Mandatory languages (fluent) : Main language + English + Spanish Basic PC Skills Good communication skills Availability to work in shifts : 7x24 (40 hours per week - 5 days per week) Advanced experience in Organization Development : Service Orientation, Insight, Proactive Cooperation Basic understanding of the principles, theories, and practices of group dynamics and / or team development Basic Business Development : , Results Focused, Initiative Customer-oriented Additional Information DESIRABLE : Fluent in other languages.
Previous experience as helpdesk and similar positions.