We are looking for someone who wants to join our Team as a Customer Representative. Dynamic, motivated and customer oriented are the skills we need from you!
Solve the issues a customer can have while they are buying and after the bought something on the online store.
First contact with customers : take incoming customer calls (via telephone, email, voicemail, or other automated alerts) and solve user s demands
Log calls details into call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers
Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project
Ensure contractual SLA is maintained
Provide cover for other Agents in their absence, wither within the same team or across teams
Liaise with supervisors / mentors on specific projects where requested
To understand and comply with administrative duties including holidays, sickness and overtime forms in a timely and accurate manner
To attend regular Team Meetings
To work on additional tasks required by supervisor or mentor connected to keeping up the service performance quality and customer satisfaction
30 hours / week : Monday to Friday from 09 : 00 to 15 : 00
Obra y Servicio" contract
Possibility to grow within the company
Native / high level of Norwegian and fluent English
High level of writing skills, grammar and spelling
Working knowledge of IT platform, equipment, and applications : Windows / MS office / internet configuration
Good disposition to work in a customer service environment
Customer care skills- ability to listen to and understand the customer s needs as well as active listening
Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.
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