Descripción de la oferta
The Global Director for IT Service Delivery is a key member of the IT Senior Leadership team. This person will be responsible for designing and implementing best practice in IT Service Operations through a combination of internal capability and outsourcing.
Service delivery across the entire IT Environment within IWG, including :
IWG's global network of 3,500 business centres and all key operating hubs and service centres.
Datacentres housing all the IT applications.
O365 environment across the estate.
Accountable for Network availability and performance.
Reduce cost of the IT helpdesk and applications support through self-help and automation.
Developing a plan and driving actions to improve IT service, as measured through internal customer satisfaction.
Management of all technology suppliers to ensure Service Levels are met and exceeded.
Provide Management Information on the performance of the IT Operations and Service Delivery organisation, identifying risk and issues and coming up with action plans to address these.
Ensure appropriate steps are taken to safeguard the security of the network.
Define and implement the strategy to migrate systems from "on the premises" to in the cloud.
Define and deliver infrastructure improvement projects.
Perfil Buscado (Hombre / Mujer)
Demonstrable track record of improving service delivery.
Has worked in a high-growth, fast-paced and environment and can deliver projects to demanding time scales in an ambiguous environment.
Track record of identifying, appointing and managing outsourced IT suppliers.
Experience of working in an onshore / offshore support services model.
Has worked in a driving continuous Service Improvement and transformations.
Core and proven competency in ISO 27000 Information Security in the Operations environment.
Excellent verbal and written communication skills.
Flexible working hours essential, working to deadlines across global time zones.
Hands-on, involved management approach with a relentless attention to detail while simultaneously capable of seeing the bigger picture.
Motivated and ambitious.
Low ego, high on delivery. Must be prepared to 'get hands dirty' and be actively Involved / personally contribute.
Opportunity to impact the business and build a new global team from Barcelona.
Contacto : Guillermo Glade Director - IT Service Delivery Desde Email
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