Director - IT Service Delivery
Michael Page
Barcelona, Spain
hace 4 días

Descripción de la oferta

The Global Director for IT Service Delivery is a key member of the IT Senior Leadership team. This person will be responsible for designing and implementing best practice in IT Service Operations through a combination of internal capability and outsourcing.

  • Service delivery across the entire IT Environment within IWG, including :
  • IWG's global network of 3,500 business centres and all key operating hubs and service centres.
  • Datacentres housing all the IT applications.
  • O365 environment across the estate.
  • Accountable for Network availability and performance.
  • Reduce cost of the IT helpdesk and applications support through self-help and automation.
  • Developing a plan and driving actions to improve IT service, as measured through internal customer satisfaction.
  • Management of all technology suppliers to ensure Service Levels are met and exceeded.
  • Provide Management Information on the performance of the IT Operations and Service Delivery organisation, identifying risk and issues and coming up with action plans to address these.
  • Ensure appropriate steps are taken to safeguard the security of the network.
  • Define and implement the strategy to migrate systems from "on the premises" to in the cloud.
  • Define and deliver infrastructure improvement projects.
  • Perfil Buscado (Hombre / Mujer)

  • Demonstrable track record of improving service delivery.
  • Has worked in a high-growth, fast-paced and environment and can deliver projects to demanding time scales in an ambiguous environment.
  • Track record of identifying, appointing and managing outsourced IT suppliers.
  • Experience of working in an onshore / offshore support services model.
  • Has worked in a driving continuous Service Improvement and transformations.
  • Core and proven competency in ISO 27000 Information Security in the Operations environment.
  • Excellent verbal and written communication skills.
  • Flexible working hours essential, working to deadlines across global time zones.
  • Hands-on, involved management approach with a relentless attention to detail while simultaneously capable of seeing the bigger picture.
  • Motivated and ambitious.
  • Low ego, high on delivery. Must be prepared to 'get hands dirty' and be actively Involved / personally contribute.
  • Qué ofrecemos

    Opportunity to impact the business and build a new global team from Barcelona.

    Contacto : Guillermo Glade Director - IT Service Delivery Desde Email

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