L2 Technical Support Specialist (German) - Spain
Blu Selection
Barcelona, Barcelona, Spain
hace 6 días
source : Top Language Jobs

The Company.

Our client is an international German company that specializes in health services and solutions, present in more than 30 countries around the world.

The Job.

Aspects of the role will include :

Providing B2B technical customer support via emails, phone calls and sometimes face-to-face

Ensuring expert and proactive guidance to end-users

Respecting the software procedures and Service Desk tickets when needed

Keeping customers informed about the status of their case

Escalating the issues within the next level support when needed

Participating in team activities and knowledge building

Helping implementation of new IT processes

Bringing up some fresh ideas in order to improve the services

Adapting to potential other assignments

The Profile.

You are a German native settled in Barcelona

You have outstanding written and spoken English skills

You are in your element when assisting B2B customers on the phone

You have a degree or certification specializing in computer sciences / IT engineering or equivalent

You have experience as an L2 service desk agent

You have a strong knowledge and experience using ServiceNow

You are able to prioritize tasks and work independently

You are positive, solution-oriented and you enjoy working in a team

You are familiar with the MS Office applications (such as support, reporting and documentation)

You are able to anticipate and find tailored and creative solutions

You know the ITIL / SLA principals

The Offer.

A fulltime job in Mataró

A competitive salary depending on your level of experience

A stable and reputed international company with the opportunities to grow professionally

Start date : January 2020

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