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Reporting directly to the Manager of Account Management, the Account Manager is responsible for managing all aspects of Hospitality Solutions products.
You will be managing all aspects of the solution sales across pre & post-sale cycles to drive revenue growth and deliver value to support the client’s goals.
What You'll Do :
Be a strategic partner to key internal stakeholders (Sales, Operations, Marketing, Product etc.) and our external Hotels and OTA clients
Collaborate with AE to drive results for their clients and deliver revenue growth through ideating around new / innovative opportunities for new business leveraging product expertise & sales forward-thinking to upselling / renewing existing campaigns and partnerships
Provide best in class client services as a key point of contact for all pre and post-sale activities including but not limited to : Liaises between client and internal teams to address client feedback on proposals to ensure an optimal plan that adheres to core parameters and KPIs included in the brief / objectivesManages all pre-launch communication between client and internal teams including but not limited to setting timelines to ensure client satisfaction and a timely solution launchLeads all post-launch communication including but not limited to aligning on KPIs / measures of success, troubleshooting, analysis and gaining approval on optimizations to ensure success
Navigate independently from management - independent thinker driving key decisions for the deal across all touchpoints.
Act as a product expert & SME (subject matter expert) across at least one topic across the Account Management team; Provides feedback on development and evolution of these topics - identifying and bubbling up any gaps in process, approach, or strategy.
Who you are :
Native or fluent Spanish speaker
5+ years minimum professional experience as an Account Manager or Sales Manager
Understand digital e-commerce and ROAS management
Experienced consultative seller of SaaS for businesses with the know-how to identify solutions for the customer base, remove incumbents and manage longer sales cycles
Consistent and proven track record in successfully developing relationships and managing key accounts to drive revenue growth for partner accounts in a B2B environment
Proven ability to identify growth and expansion opportunities for products and services resulting in meeting or exceeding quarterly / annual revenue targets
Develop, implement and manage successful customer account strategies across assigned accounts
Drive growth of the account base by identifying and building new revenue streams from existing clients.
An ability to have a data-driven approach is required with the ability to leverage data to identify needs and optimisations within customer accounts
Ability to work with cross-functional teams across all levels including senior management
Maintain Salesforce for tracking opportunities and client engagement
Creating and executing SOW’s (Statement of Work) for additional services
Proven experience communicating with executive, director, and manager customer levels
Proficient in Powerpoint, Tableau, and Excel with a strong analytical ability
Systems knowledge with Sales Tech and Digital Platforms
25% travel may be required
Additional languages are a plus!