Senior Account Manager, Hospitality Solutions
Madrid, Spain
hace 13 horas

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform.

At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at .

Reporting directly to the Manager of Account Management, the Account Manager is responsible for managing all aspects of Hospitality Solutions products.

You will be managing all aspects of the solution sales across pre & post-sale cycles to drive revenue growth and deliver value to support the client’s goals.

What You'll Do :

  • Be a strategic partner to key internal stakeholders (Sales, Operations, Marketing, Product etc.) and our external Hotels and OTA clients
  • Collaborate with AE to drive results for their clients and deliver revenue growth through ideating around new / innovative opportunities for new business leveraging product expertise & sales forward-thinking to upselling / renewing existing campaigns and partnerships
  • Provide best in class client services as a key point of contact for all pre and post-sale activities including but not limited to : Liaises between client and internal teams to address client feedback on proposals to ensure an optimal plan that adheres to core parameters and KPIs included in the brief / objectivesManages all pre-launch communication between client and internal teams including but not limited to setting timelines to ensure client satisfaction and a timely solution launchLeads all post-launch communication including but not limited to aligning on KPIs / measures of success, troubleshooting, analysis and gaining approval on optimizations to ensure success
  • Navigate independently from management - independent thinker driving key decisions for the deal across all touchpoints.
  • Act as a product expert & SME (subject matter expert) across at least one topic across the Account Management team; Provides feedback on development and evolution of these topics - identifying and bubbling up any gaps in process, approach, or strategy.
  • Who you are :

  • Native or fluent Spanish speaker
  • 5+ years minimum professional experience as an Account Manager or Sales Manager
  • Understand digital e-commerce and ROAS management
  • Experienced consultative seller of SaaS for businesses with the know-how to identify solutions for the customer base, remove incumbents and manage longer sales cycles
  • Consistent and proven track record in successfully developing relationships and managing key accounts to drive revenue growth for partner accounts in a B2B environment
  • Proven ability to identify growth and expansion opportunities for products and services resulting in meeting or exceeding quarterly / annual revenue targets
  • Develop, implement and manage successful customer account strategies across assigned accounts
  • Drive growth of the account base by identifying and building new revenue streams from existing clients.
  • An ability to have a data-driven approach is required with the ability to leverage data to identify needs and optimisations within customer accounts
  • Ability to work with cross-functional teams across all levels including senior management
  • Maintain Salesforce for tracking opportunities and client engagement
  • Creating and executing SOW’s (Statement of Work) for additional services
  • Proven experience communicating with executive, director, and manager customer levels
  • Proficient in Powerpoint, Tableau, and Excel with a strong analytical ability
  • Systems knowledge with Sales Tech and Digital Platforms
  • 25% travel may be required
  • Additional languages are a plus!
  • LI-GM1

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