The ideal candidate would have experience in dealing with customer support, is comfortable with technology and is motivated by the opportunity to engage with clients and manage relationships.
We provide strong career development plan based on performance.
Candidates must be motivated, proactive and responsible individuals with :
Excellent listening skills
High level of organizational skills with the ability to work well under pressure and manage client expectations
Innovative problem solving methods to help our customers grow their business
An ability to identify great business opportunities and drive change
The curiosity to learn about our product, to educate our clients, but most importantly, to learn from them.
To support our ReviewPro team, we are currently looking for an innovative, vibrant, high-energy, proactive and detail oriented Account Manager, with experience in online support, proactive account management and the occasional telephone support to to support our customers by ensuring that they are successfully using our solutions to improve Guest Satisfaction and drive additional revenue for their business.
Identify and suggest possible product enhancements based on usability and feedback received from customers
Facilitate educational sessions for hoteliers on key product functionalities
Provide expert assistance to hotels on how to benefit from our product, and provide expertise on Guest Intelligence practices
Proactively reaching out to customers to better understand product engagement and collect product feedback
Responding to client support emails and calls
Prepare internal product engagement reports
Forge strong relationships with our customers and industry partners
Work closely with the Sales Team to ensure that they are informed on progress being made with their customers
Drive agreed outcomes for our customer
Strong Communication Skills
Professional German language level.
Fluent English language level.
Bachelor / Associate Degree
Positive personality with a good learning attitude
At least 2 years experience preferably within the Hospitality industry
Ability to travel occasionally
Ability to multi-task
Flexible work schedule
Subsidized gym membership
Brand new office located in the center of Barcelona
International team and fantastic work environment
Team building activities and charity donation programs
Discounts on Private health insurance, ticket restaurant, transport, kinder garden