Customer Service Finnish Or Norwegian Agent
Page Personnel
Barcelona, ES
hace 5 días

Acerca de nuestro cliente

Our client is multinational fashion giant!

Descripción de la oferta

Your main responsibility is to ensure that we are the Customer's First Choice, by offering the best possible customer service when dealing with telephone calls and emails.

You will be serving customers when they have questions regarding their orders, deliveries, payments or any other queries regarding their online shopping or store related queries.

Using your experience in customer service you will be confident in promoting products and resolving customers' queries the first time.

You will have the opportunity to work with a variety of task and customers in your role.The job of an agent comes with lots of responsibility and lots of fun.

  • Your list of tasks includes : * Handle all customer complaints with interest and care;* Feedback the customers' opinions back to the rest of the organization;
  • Continuously improve our processes by trying new ways to work;* Guide the customer in the conversation.
  • Perfil buscado (h / m)

  • We believe you are a sales minded, social, open, communicative and ambitious team player full of drive and optimism. We also believe that you : * You are structured, accurate and precise in your work;
  • Take own initiative and you find information if you need it;* Are a team player but also comfortable working independently;
  • Can cope with high workload. You need to have native level of Finnish or Norwegian , written and spoken, and have a good knowledge of English .
  • Other languages will be taken in consideration.

    Qué ofrecemos

    Full-time position (40h / week)Supporting personal growth by providing various types of training sessionsCompetitive salary based on benchmark tests in Barcelona Flexible shift patterns between 8am and 9pm, Monday to Sunday 2 weeks induction training in EnglishAdditional payment of 10'67€ / hour when working on public holidays and SundaysWork in a friendly environment where we promote diversity and equality Salary 18.

    000 -18.5000€ bruto / year + up to 2000€ bonus bruto / year by completing additional admin tasks.

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