Back office - Consumer Goods (FMCG) - Swedish Market
WEBHELP SPAIN
Palma de Majorca, Spain
hace 5 días
source : Europe Language Jobs

Description

We are looking for professionals, native speakers of Swedish to work for the customer service department of a food company.

The new members of the team will be in charge of the post-sales service for the end consumer

Main tasks :

Respond promptly to customer inquiries, providing with accurate information, notifying of claim investigation results and any planned adjustments

Handle and resolve customer complaints

Ensure the highest level of Customer Satisfaction

Follow all the processes and procedures of the project

Ensure contractual SLA is maintained

Provide cover for other Agents in their absence, either within the same team or across teams.

Work on additional tasks required by Supervisor connected to keeping up the service performance, quality and customer satisfaction.

Keep records of customer interactions in CRM

Record details of inquiries, comments and complaints

Record details of actions taken

Maintain customer databases (Duplicates)

Communicate and coordinate with internal departments

Follow up on customer interactions

If you are interested in this position, please apply through this link :

The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

Requirements

Native level speaker of Swedish

High level of English

Excellent communication skills in a variety of customer facing situations.

Good team player with drive for success.

Previous experience in similar position is a plus.

We offer

39 hours / week and long-term contract

Schedule : Monday to Thursday, from 09.00 to 18.00 and Friday from 09 : 00 to 17 : 00

Salary : 19.000 Euros gross / year + up to 1.500 Euros gross / year in bonus

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