We're looking for a Customer Service Representative with native level of German to perform the following tasks :
Provide first class customer satisfaction at all times and do whatever is necessary to support our customers
Handle incoming customer contacts (via telephone and e-mail), log call details onto call tracking systems and perform call follow ups according to procedures.
Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.
Ensure correct presentation of the customer's corporate and brand images in all interactions.
Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service.
Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company if not within Webhelp guidelines
Enrich and localize the knowledge database from new incoming contacts
Native level of German and fluent English
Active listening / comprehension skills
Outgoing and open minded
Very good written skills
Goal oriented attitude
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, raze, religion and sexual orientation.
We offer :
Full-time position 39 hours / week, Mon-Fri 9h to 18h
17.400 euros gross / year + up to 2.400 euros gross / year in bonus
Relocation package if living abroad
Customer Service Self- Motivated A Team Player Open Minded Proactive
From 18,000 to 21,000 € gross / year
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