Harmonic (NASDAQ : HLIT), is leading the innovation of technology for video delivery and cable access networks. We strive to help our customers deliver exceptional viewing experiences worldwide.
The company was created in Silicon Valley 25 years ago and has been expanding ever since. With offices in over 110 countries, we are able to recruit the best talent to create tomorrow’s video and cable access solutions, today.
We offer a flexible and fulfilling work environment with the ability to help our employees learn, grow and evolve throughout their career.
More information is available at www.harmonicinc.com.
We are looking for our new Technical Support Engineer !
24 x 7 Technical Assistance Center within the Worldwide Services organization
Locations : Alicante, Spain
Requires an AS degree or equivalent with a minimum of 3(+) years of technical support experience in high-technology companies, preferably within Playout and Transmission, Network, Storage and or Digital Video / Broadcast industries.
Be courteous and professional.
Skills and Experience
As an individual in this position, you must have the ability to communicate effectively, both written and oral with the ability to converse with Customers, Engineering, Management and other Support team members at a technical level.
You must be self motivated and organized with the ability to manage multiple customer cases and respond in a professional, timely manor.
You must be able to prepare detailed technical and operational documentation covering, product issues, customer case information, product stability and serviceability recommendations as well as process and procedural changes.
Your ability to work with customers under a variety of circumstances and pressures, yet understand and meet customer expectations is fundamental.
The candidate must have the following :
A working knowledge and / or experience with some of the following technologies are a major plus :
40 Hours per week. May be required to work shifts which include national, regional and local holidays, weekends and nights.