Client Engagement Specialist
KRAKEN BITCOIN EXCHANGE
Barcelona
hace 1 día

Responsibilities

  • Utilizing both e-mail and live chat, responding to 20 to 150 client requests regarding trading (explaining margin, answering questions about order execution), digital asset transfers (looking at block explorers, answering questions about bitcoin transactions), and other general questions on daily basis
  • Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible, and so on
  • Requirements

  • Fluent in English at a professional level
  • Strong written English communication skills (other languages are helpful)
  • Crypto trading experience, preferably on multiple platforms
  • High output metrics-based experience is helpful
  • Able to make quick decisions autonomously
  • Security and privacy focused
  • Detail oriented
  • Loves helping people
  • Technical background a major plus
  • Experience with Kraken’s API a major plus
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