Purpose of position
The Global Sales Operations Team drives the implementation and adoption of relevant sales / CRM processes and tools. The team will ensure that Awin's sales departments are equipped with efficient tools and processes, enabling them to focus solely on sales and client services.
As a Global Sales Operations Manager, you will be a key partner of a customer facing team (sales, customer services, technical support), understanding their business goals and revisiting existing processes and tools.
You will be responsible for identifying opportunities for process improvement and automation as well as creating and delivering projects to maximize team performance and customer satisfaction
Ensure that Salesforce.com platform is being used at its best to maximize the productivity of the customer facing team you are partnering with
Keep close alignment with stakeholders in the development of road maps; pro-actively propose solutions to address key operational challenges
Design, scope and manage projects to address these needs; collaborate closely with the CRM Admins, to transform business needs into technical requirements
Collaborate on technical development, process documentation, training and process / features roll-out
Continuously drive process improvement, by identifying key opportunities for simplification & automation, measuring process performance and monitoring progress using key metrics
Monitor adoption of existing processes and tools, share adoption and performance data with stakeholders in multiple levels
Drive process alignment across all regions, ensuring that the right documentation is available for the right users; ensure that the existing learning tools are being properly used, including Salesforce Knowledge’
Skills & Expertise
Minimum of 2 years’ work experience in similar roles
Familiarity with the work of customer facing departments (sales, client services, technical support) and tools used by them, such as CRM, electronic signature and survey tools;
experience using salesforce.com is preferred
Experience in process improvement; knowledge about process improvement methodologies tools and techniques
Excellent communication skills, being able to adjust content to stakeholders at different hierarchy levels
Experience in leading meetings; experience in leading workshops is a plus
Strong analytical skills, attention to detail and capability to adapt to a changing environment and handle multiple priorities
Excellent written and verbal communication skills in English
To ensure your and our safety, all of our interviews will be conducted via phone and video calls. As a global business with offices all around the globe and a product offering that is fully digital, conducting meetings and interviews virtually has become second nature to us.