Senior / Principal Start Up Specialist - Surgical Robotics Spain

Medtronic

Bilbao, Spain

hace 4 días

CONTEXT

The Project Einstein Customer Operations team manages all aspects of system installation, start-up, customer training, field service analysis and support, and program optimization.

Placement of a surgical robot in the hospital requires full time support for a four to eight-month period in order to ensure successful integration into the hospital’s service lines.

Project Einstein Customer Operations team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines.

They partner with hospital management teams and payers to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and optimize operations.

MAIN PURPOSE OF JOB

Medtronic is in the process of rolling out its robotic surgery platform. In that context we are looking for a seasoned operational transformation expert.

You will be responsible for successful integration of a new surgical robot into a hospital. This might be an expansion of a current robotic surgery program, creation of a new robotic surgery program, or a changeover from a competitive robot to the Medtronic robot.

Activities to integrate the Medtronic robot include training the hospital to clean and sterilize reusable instruments, arranging the off-site training of surgeons and supporting staff, updating surgeon preference cards, developing an inventory plan and kits for robotic procedures, raising awareness of robotic surgery, and helping to schedule the use of the robot.

These activities would happen over a four to eight-month engagement. At the end of the engagement, the hospital should be on track to hit utilization targets before turning over the program to the sales team.

Additional post integration visits to help the hospital improve performance of their robotic surgery program, optimize resources and asset utilization.

You would be the first Robotic Surgery Start-Up Specialist, piloting its execution and preparing its broadcasting and wider commercialization outside the launch country and region.

Preferred location of candidates : Spain

MAIN JOB DUTIES / RESPONSIBILITIES

Main job duties / responsibilities are :

Meet with the Director of Robotic surgery and develop program goals and metrics for the Medtronic robot

In concert with the Medtronic Field Service Engineer and the hospital staff, prepare the operating room to host the Medtronic robot

Train hospital staff to clean and sterilize re-usable robotic instruments

Develop a surgeon training plan, schedule attendance at Medtronic’s off-site training, arrange for proctored cases post-training

Develop a training plan for support staff to include attendance at a Medtronic off-site training class and working with staff post training through learning curve

Conduct regular program review meetings with the hospital’s Director of Robotic Surgery

Support the technology adoption by attending most if not every case during a surgeon and staff member’s learning curve

Utilize change management techniques to engage clinical stakeholders and attain buy-in

Train and coach Hospitals’ staff to promote skill transfer and achieve self-sufficiency in operational excellence

Generate clear proof points of the value delivered for pilot site by such program

Package the service program developed and support its commercial deployment across hospitals

Key areas of expertise are :

Project / program management skills,

Relationship building / customer engagement skills,

Operating Room knowledge, Consultancy expertise,

Change management skills

As part of the Project Einstein Customer Operations team, you should be able to :

Work independently, yet in close relationship with its customer, propose and implement innovative approaches

Help prepare the Medtronic sales representative responsible for the account to take over day to day management of the relationships at the end of the engagement

Share and communicate determined best practices actively in the team

Work together as a team to develop new service offerings out of pilot projects for wider deployment

JOB QUALIFICATIONS

Bachelor Degree at minimum; Preferebly Masters Degree.

Fluent in English and local language. Ability to work in another European language is a plus.

JOB EXPERIENCE

Demonstrable experience over 5 years including relevant experience in consulting

Operating Room knowledge or experience

Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results delivery

Experience in change management

Lean Six Sigma certification, especially in manufacturing and / or team ergonomics environment preferred is a plus

SKILLS / COMPETENCIES

Strong and demonstrable project management skills : planning & coordinating, communicating & influencing, relationship building, achieving milestones, resolving issues and managing risks

Ability to integrate a customer team and coach it to continuously improve their performance

Ability to standardize process optimization and change management activities into reproducible package that could be deployed in different places by different people.

Actively look for information about competitors, other industries, new techniques and tools and build plans and guide actions for implementation in its daily job.

Strong analytical skills

Ability to interact with multinational employees on different hierarchy levels

Knowledge of general surgery procedures and environment (Colorectal, Gynecology, Urology, Upper GI, Thoracic )

Understanding impact of Quality / Regulatory requirements

Strong communication skills

Presentation skills

PHYSICAL REQUIREMENTS

75% will be done at customer’s site

Willingness to travel globally (approx. 75%)

At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and their individual life experiences to work every day.

We work hard to cultivate a workforce that reflects our patients and partners, we believe it’s the only way to drive healthcare forward.

We want to attract a diverse workforce, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, veteran status, or any other characteristic protected by state or local law.

Join us, and bring the power of your point of view to our culture of collaboration and innovation. It is through strong diversity, inclusion and engagement that we can remain a leader in medical technology and solutions.

And by embracing everything you have to offer your unique perspectives, talents and contributions we can live up to the promise of our Mission.

Additional Information

Posting Date : Mar 3, 2022

Travel : Yes,

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