Senior Java Application Engineer - WeekendShift
Guidewire's Customer & Cloud Operations team is a pivotal partof Guidewire's success, has a start-up culture within a globalpublic company, and is growing fast.
We use our immense knowledgeof Guidewire products (gained through company sponsored training),and our ability to read and write Java and SQL, to delightcustomers with our problem-solving skills and customer serviceapproach.
At Guidewire, we make software thatoffers Property and Casualty (P&C) Insurancecompanies the tools to take care of their customers when they needit the most, whether that’s a time of crisis, a natural disaster,an accident, or exposure to cyber risks.
We build the coreapplications that insurance companies use tosell and underwrite policies, settle claims, and billtheir customers.
We also have a portfolioof innovate products serving the needs of P&Cinsurance companies in areas such as data management, digitalonline portals, and predictive analytics.
Weserve hundreds of insurance providers all over the world,helping them handle billions of dollars of business.
We are proud to be voted a Top Cloud Employeron Glassdoor by our own employees and positioned as a market leaderby industry experts like Gartner.
We have a fun workenvironment and a culture that lives by our core values ofintegrity, rationality, and collegiality.
We’re searching for people who are as passionate about workingtogether to deliver quality products and support as we are.
Join usand enjoy a career where you can make an impact. You’ll beinspired by those around you, and you’ll be trusted and empoweredto go further.
Guidewire’s CASE team( C ustomer A pplication S upport E ngineering) ispart of the Customer &Cloud Operations (CCO) organization, delivering 24x7service to customers who are using Guidewire software bothon-premise and in the Guidewire Cloud.
As a Senior Application Engineer, you will be part of ateam of Application Engineers in a regional pod that servesspecified Guidewire customers.
You will lead and mentorother team members as well as provide expert troubleshooting,problem remediation, system restoration, and root cause analysisfor all assigned cases.
This role requires a high degree of independence, ownershipand responsibility for customer success. ApplicationEngineers in the CASE team are expected to be highlyresponsive and resourceful to manage customer production issues ina timely manner.
The successful candidate will beskilled developing and maintaining professional relationships withpeers as well as colleagues across departments andgeographiclocations.
Senior Application Engineers areexpected to provide technical leadership and mentorship to morejunior members of the pod.
They will also providedetailed cloud-hosted production system support expertise, generalarchitecture best practices awareness and guidance, and should bewilling to expand their team leadership capability.
The engineer will have a set schedule that will comprise fiveshifts per week which will include two on Saturday and Sunday.
Insupport of a flexible working arrangement, the remaining threeshift schedule can be discussed during the interview process.
Guidewire is the platform P&C insurers trust to engage,innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI todeliver our platform as a cloud service. 380 insurers, includingthe largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enabletheir success. We are proud of our unparalleled implementationtrack record with 700+ successful projects, supported by thelargest R&D team and partner ecosystem in the industry.
Ourmarketplace provides hundreds of add-ons that accelerateintegration, localization, and innovation.
Guidewire Software Inc. provides equal employmentopportunities to all applicants for employment and prohibitsdiscrimination and harassment of any type without regard to race,color, religion, age, sex, national origin, disability status,genetics, protected veteran status, sexual orientation, genderidentity or expression, or any other characteristic protected byfederal, state or local laws.
All offers are contingent uponpassing a criminal history and other background checks where it'sapplicable to the position.