Field Service Engineer LCMS - Cascadion Spain
Thermo Fisher Scientific
Barcelona, Spain
hace 2 días

Job Description


Barcelona home office

Are you an experienced Field Service Engineer who wants to work with cutting-edge technology, where your work will help people lead healthier lives?

Thermo Fisher Scientific Clinical Diagnostics Division is looking for a new colleague in Spain! The Southern Europe Field Service team is looking for a Field Service Engineer to join their growing team.

In this newly created role you will be working with our recently launched Cascadion™ SM Clinical Analyser and cover the Southern part of Europe area together with your colleagues.

You would be home based in Barcelona area.

In this role you will :

  • Work independently as part of a Field Service organization team to support the Cascadion™ SM Clinical Analyzer
  • Perform liquid chromatography - mass spectrometry based service, preventative maintenance, installation, telephone support and troubleshooting.
  • Work closely with Sales and Business development team to perform on site support, demonstrations, supporting exhibitions and sales visits as and when required.
  • Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
  • Effectively communicate with Hotline, Field Application Specialist, Support Specialist, Service manager, Sales Representatives and Sales Manager.
  • Actively participate in continuous improvement projects to enhance work quality and effectiveness.
  • Always be client-focused and customer centric, working in conjunction with Sales and Service teams in relation to corporate goals and objectives
  • Accurately document field support activities, including qualification and service reports, expense report and timely submit through the required systems.
  • We would like you to :

  • Work from a home office in Spain and travel around 70% of your time, mainly to customers in Spain, Portugal but also in France & Italy, occasionally to the other European countries and sometimes at short notice.
  • Have an educational background within engineering (electrical or mechanical) or similar qualifications
  • Have a solid working knowledge of analytical instrumentation and Field Service experience in installation, servicing, troubleshooting of high-end instrumentation.
  • Knowledge and experience of liquid chromatography and mass spectrometry instrumentation and software is essential

  • Be someone who works well independently, manages their own work efficiently, and can work well with others across business functions and country borders.
  • Be passionate about service and customers and be able to quickly diagnose and resolve technical analytical problems in a challenging environment
  • Speak fluent English and if possible French
  • Have a clean driver’s License
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